IRELAND. Senior executives from across the global Aer Rianta International (ARI) estate gathered in Dublin this week for a two-day, future-focused conference, led by Managing Director Ray Hernan.
The conference was held at the Aviva Stadium in Dublin on October 18-19 and marked the first in-person gathering of ARI’s extended senior team since before the pandemic hit in 2020.
The conference theme “Connecting for future success” set the tone for a series of engaging discussions on the company’s strategic plans. Colleagues traveled to Ireland from all the markets served by ARI, including Canada, Barbados, Portugal, Montenegro, Cyprus, Bahrain, Oman, Saudi Arabia, India and New Zealand.
Opening the conference, Hernan emphasized the importance of collaboration, strengthening partnerships and pursuing new opportunities for growth. Moodie Davitt Report Chairman Dermot Davitt then moderated a panel discussion (including a series of presentations) on the broader industry outlook. Speakers included Helen McDermott, Senior Economist at Tourism Economics, an Oxford Economics firm; Peter Mohn, founder and CEO of m1nd-set; Antonio Duva, Managing Director of Pernod Ricard Global Travel Retail EMEA and Pacific, and Umair Ansari, Vice President and Managing Director of The Estée Lauder Companies, Travel Retail Europe, Middle East and Africa.
ARI teams also discussed the recalibrated Customer Value Proposition (CVP) and some of the initiatives underway in the global domain. Following its strategic development in 2020, 63 initiatives were identified and implemented under the new CVP strategy across all ARI sites.
Attendees also previewed ARI’s new brand strategy, including a new identity that will be unveiled in the first quarter of 2023. This new “forward-looking brand maintains the core integrity and authenticity of ‘ARI while injecting reinvigorated energy to strengthen the company’s emotional connection with its customers.” the company said.
Ray Hernan commented: “After two challenging years for the industry, it has been extremely gratifying to have representatives from all of our sites gathered under one roof to discuss how, collectively, we will move our business forward. We are confident that our business is best positioned to further enhance our current offerings and we are focused on several new strategic growth opportunities. I would like to thank all of our colleagues who have traveled from all over the world to join us over the past few days – you can always expect a Cead Mile Failte [100,000 welcomes -Ed] at the ARI.